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Shipping & Returns

You can shop with confidence at Factories Connection, safe in the assurance that you are purchasing a high quality product. We offer all our customers a 100% guarantee on products purchased directly from our company. If for any reason you are unhappy with your purchase, you may return it for a full refund. Refunds cannot be granted for purchases of our products from other retail sources and mailorder outlets, but we would like to hear of any complaints customers have regarding purchases of our products from other such sources.

To register a complaint or request a refund, please contact:

Customer Services
Factories Connection
2817 NW Nela Street
Portland, Oregon 97210, U.S.A.
Tel. 503-288-9299 Fax. 503-288-1776


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